• FAQ’s

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    We are looking in to a new time tracking system for 150-180 employees (and at least 25 additional people who would need access as approvers only, meaning no time tracking, just approval access) I would like to discuss your offering when I return from vacation. We are interested in your Time Tracking & Timesheets module and Absence Management module. Would it be possible to set up a time the week of June 19th?
    OfficeTimer Support asked 1 year ago • 
    204 views2 answers0 votes
    I’m having problem trying to reset a password.
    OfficeTimer Support asked 1 year ago • 
    255 views3 answers0 votes
    We are unable to access the officetimer site
    OfficeTimer Support asked 1 year ago • 
    202 views1 answers0 votes
    None of my employees can enter time sheets for last week.
    OfficeTimer Support asked 1 year ago • 
    273 views4 answers0 votes
    How do I change a Holiday type for an employee? They entered the Holiday under the wrong Task and I need to move the time they entered to another Task for holidays.
    OfficeTimer Support asked 1 year ago • 
    214 views4 answers0 votes
    I have a lot of projects that are complete. I want those project to be hidden because they are inactive and complete. How can I hide them and can I select all the project and then hide them for expedience or do I have to do each project one by one?
    OfficeTimer Support asked 1 year ago • 
    180 views1 answers0 votes
    It is Wednesday 10/18 today and your times sheet says it’s Thursday…
    OfficeTimer Support asked 1 year ago • 
    227 views2 answers0 votes
    Does OfficeTimer also take screenshots of the computer while tracking time?
    OfficeTimer Support asked 1 year ago • 
    232 views2 answers0 votes
    When trying to input the current day’s timesheet information, one of our employee’s is unable to edit her timesheet. I have inserted a screenshot as below; as you can see the timesheet is greyed out and it doesn’t allow itself to be edited
    OfficeTimer Support asked 1 year ago • 
    233 views3 answers0 votes
    Does the mobile login to Officetimer works?
    OfficeTimer Support asked 1 year ago • 
    230 views1 answers0 votes
    I would like to get a demo of your time sheet management system. Please let me know how I can do this.
    OfficeTimer Support asked 1 year ago • 
    226 views1 answers0 votes
    Can you help check our officetimer? It seems very slow.
    OfficeTimer Support asked 1 year ago • 
    221 views2 answers0 votes
    Mark is still unable to approve Nick’s time entries. I requested assistance from Office Timer. However, I have not heard back with a resolution.
    OfficeTimer Support asked 1 year ago • 
    203 views2 answers0 votes
    The new GUI for officetimer timesheet is out of sync. The calendar is out of sync with what is displayed.See image below. I select Oct. 9 on the calendar, but the weekly display Sunday as Oct. 14th, which is also wrong. It should be the 15th for Sunday. But it should have been the week of Oct. 8th displayed.
    OfficeTimer Support asked 1 year ago • 
    224 views2 answers0 votes
    How do I change a Holiday type for an employee? They entered the Holiday under the wrong Task and I need to move the time they entered to another Task for holidays.
    OfficeTimer Support asked 1 year ago • 
    259 views3 answers0 votes
    I have a lot of projects that are complete. I want those project to be hidden because they are inactive and complete. How can I hide them and can I select all the project and then hide them for expedience or do I have to do each project one by one?
    OfficeTimer Support asked 1 year ago • 
    242 views1 answers0 votes
    It’s very nice that you worry about me not to work too much. But how can I change this: ” You may not enter less then 60 hrs”
    OfficeTimer Support asked 1 year ago • 
    324 views2 answers0 votes
    We are having major issues with the new rollout. Many functions are not working and settings are not retained as they should have been
    OfficeTimer Support asked 1 year ago • 
    267 views1 answers0 votes
    Does OfficeTimer also take screenshots of the computer while tracking time?
    OfficeTimer Support asked 1 year ago • 
    285 views1 answers0 votes
    We find more difficulties and issues with new interface.
    OfficeTimer Support asked 1 year ago • 
    271 views1 answers0 votes
    Seems an outstanding issue is not fixed. I took vacation for a week and I still get reminders. When will this be fixed? It’s starting to get really annoying.
    OfficeTimer Support asked 1 year ago • 
    288 views1 answers0 votes
    It is Wednesday 10/18 today and your times sheet says it’s Thursday…
    OfficeTimer Support asked 1 year ago • 
    305 views2 answers0 votes
    Two of our sites are experiencing and odd issue with their My Timesheet entries…
    OfficeTimer Support asked 1 year ago • 
    278 views1 answers0 votes
    We are facing issue in submitting timesheet When I submitted the time off request (Leave Request) in portal after the i am not able to fill my remaining hours for rest of the week in timesheet. It shows me submitted.
    OfficeTimer Support asked 1 year ago • 
    284 views1 answers0 votes
    The timesheet submissions from Gloria Bellitti need to be approved first by Mark McCullough, then Pietro Como then the contractor.I received comment from Mark and Pietro that these are going to Pietro only.Would you please review the settings and make the necessary correction?
    OfficeTimer Support asked 1 year ago • 
    291 views1 answers0 votes
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